Returns & Replacement

Replacement Policy

If Kokos Natural has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Kokos Natural may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer disqualify that User and any related Users from availing protection through this program.

Kokos Natural reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Kokos Natural may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Returns Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Kokos Natural website. Following situations may arise:

1. 1. Item was defective.
   2. Item was damaged during the Shipping.
   3. Products was / were missing.
   4. Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

We encourage the Buyer to review the product before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within 2 days from the date of payment realization. Once the Buyer has raised a return request by contacting Us, we will explain the return mechanism.

Replacement

A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped.

Please be mindful of the following:

The Buyer need to raise the replacement request within one working day from the date of delivery of products. Buyer has to raise a replacement request by contacting Us on the number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer will be asked for the “Reason for Return”. Among others, the following are the leading reasons:
   – The item while Shipping was damaged.
   – The item is deemed not worthy of consumption.
   – Item(s) were missing.
   – Wrong item sent.
2. In case Kokos Natural accepts the replacement request, the buyer shall be required to return the product to Kokos Natural and only after return of the product, Kokos Natural shall be obliged to provide the replacement product to the Buyer.
3. Incase Kokos Natural rejects the replacement request, the Buyer can choose to raise a dispute by writing to support@kokosnatural.com

In case the product is out of stock Kokos Natural will provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by Kokos Natural.